Pricing, shipping & delivery
FAQs about shipping & delivery
Delivery time depends on product availability, supplier location, and your delivery address. We show an estimated shipping date on each product page based on the supplier’s dispatch date plus the delivery company’s shipping time.
Unforeseen delays can occasionally happen; we’ll keep you informed if they affect your order. For an urgent need or a more precise estimate, contact us at [email protected], [email protected] or call +31 85 0027748.
We work with local, regional and global suppliers, so we can ship to a wide range of destinations. Some restrictions may apply depending on the destination and product, due to customs regulations, import licences, or other legal requirements.
Share your destination details with us at [email protected], [email protected] or call at +31 85 0027748, and we’ll confirm what applies to your shipment.
Yes. After placing an order, you’ll receive a confirmation email, and you can track its status by logging into your account and checking your order history. You’ll also get updates as your order is prepared, packaged and shipped, including tracking details once it’s dispatched.
Tracking availability depends on the shipping method and carrier used. For specific questions, contact us at [email protected] or call at +31 85 0027748.
Free samples are available for select products and are intended for buyers with higher volume requirements. To check your eligibility, start by requesting a price estimate on the product page. Once you receive it by email, you’ll see the option to request a sample — our team will review your request and follow up within 1–2 business days to confirm next steps.
Inspect your delivery on arrival. If you notice damage, note it on the delivery receipt and take photos as evidence, then contact us at [email protected] or call +31 85 0027748 with your order number, a description of the issue, and any supporting photos. We’ll work with our logistics partner to resolve it, whether that means a replacement or a refund.
Contact us at [email protected] or call +31 85 0027748 as soon as you notice an issue. We’ll investigate the cause with our logistics partners and keep you updated until it’s resolved.
Yes, for larger quantities, contact your account manager for tailored pricing at +31 85 0027748 or [email protected]. We aim for full transparency between suppliers and 1-2-Taste on pricing.
