When it comes to any issues with damaged or compromised ingredient packaging, we at 1-2-Taste understand the utmost importance of ensuring the integrity and quality of the products we sell. We have stringent procedures in place to address such situations promptly and effectively.
If you happen to encounter any concerns regarding damaged or compromised ingredient packaging upon receipt of your order, we kindly request that you follow these steps:
Upon delivery, carefully inspect the packaging for any visible signs of damage or compromise. If you notice any issues, promptly notify the delivery personnel and make a note of it on the delivery receipt or electronic proof of delivery, if applicable.
Take photographs of the damaged or compromised packaging as evidence of the issue. Contact our dedicated Customer Success team as soon as possible at +31 85 00 277 48 during our regular business hours or email us at sales-eu@12taste.com, providing all relevant details, including your order number, a description of the issue, and any supporting evidence such as photographs.
Our Customer Success team will address your concern and work towards a satisfactory resolution. This may involve coordinating with our logistics partner or initiating a replacement or refund process, depending on the specific circumstances.
We strive to ensure that our customers receive their ingredients in optimal condition, and we apologise for any inconvenience caused by damaged or compromised packaging. Rest assured, we will make every effort to resolve the issue swiftly and to your satisfaction.