Returns, Refunds & Cancellation Policy EUROPE

Thank you for shopping with 1-2-Taste. If you are not entirely satisfied with your purchase of goods and services, we’re here to help. In case of a quality issue or shipment error, products can be returned within 3 days of the receipt of the product.

Before you return a product, please make sure that:
  • The product was received not more than 3 days ago.
  • The product is in its original packaging
  • Please ensure upon taking product sampling no contamination occurs.
Please contact us before you return the product:
  • By phone: +31 85 0027748
  • By email: service@12taste.com.
  • By visiting this page on our website: https://www.12taste.com and using our online chat.

Send the product with its original packing to:

The product will be replaced in case of confirmed quality deviation or error in supply.

Complaints on services purchased, please contact us direct:
  • By phone: +31 85 0027748
  • By email: service@12taste.com.
  • By visiting this page on our website: https://www.12taste.com and using our online chat.
Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance. Please make sure to take pictures of goods received in damaged condition.

Sale items

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

Cancellation

Orders with payment confirmed or shipped ex supplier can no longer be canceled.

Response commitment
  • 1-2-Taste commits to respond to complaints on goods and services within 14 days.
  • If your complaint has not been handled adequately and to your satisfaction, you can contact Thuiswinkel via www.thuiswinkel.org for mediation.
Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone: +31 85 0027748
  • By email: service@12taste.com
  • By visiting this page on our website: https://www.12taste.com and using our online chat.